Due to COVID-19 related delays, order fulfillment time has been extended from 3-8 business days to 1-4 weeks. Thank you for your patience!

Customer Service

Orders

MADE-TO-ORDER
All KINAESTHETIC products are made-to-order just for you. After an order is placed it takes on average 3-5 business days to fulfill and have it ready to ship. During busy months it can take as many as 8 business days to fulfill orders, so make sure to leave enough time for fulfillment and shipping during the holidays!
NOTE: Due to COVID-19 related delays, order fulfillment time has been extended from 3-8 business days to 1-4 weeks. Thank you for your patience!
PAYMENT METHODS
We accept Visa, Mastercard, Discover, American Express, JCB, and Diner's Club. In addition we are set up for PayPal, Shopify Pay, Google Pay, and Apple Pay.

Returns and Exchanges

PLEASE NOTE
Unfortunately, because all KINAESTHETIC products are made-to-order, we do not offer any returns or exchanges unless item is misprinted, damaged, or defective. We do not offer size exchanges so please carefully read over Sizing Guides & Tips before ordering.
ITEM IS MISPRINTED / DAMAGED / DEFECTIVE
If any item in your order has one of the above problems you are eligible for a full refund. Please contact us within 14 days at support@kinaesthetic.net and send in a photo of the misprinted / damaged / defective item.

Shipping

FREE US SHIPPING
All domestic orders ship free! That’s right––no minimums, no fine print, just free shipping ;)
HOW LONG WILL IT TAKE FOR MY PACKAGE TO ARRIVE?
After an order is fulfilled (see Made-to-Order) standard shipping is 3-5 business days within the United States.
DO YOU SHIP INTERNATIONALLY?
Yes! KINAESTHETIC ships everywhere in the world with a few exceptions: Cuba, Iran, Iraq, Crimea, Syria, and North Korea. After an order is fulfilled (see Made-to-Order) International shipping can take anywhere from 5-20 business days depending on where you are located. Please note that when buying internationally additional custom charges may apply.

Care

HOW DO I CARE FOR MY KINAESTHETIC CLOTHING?
Each item should have a tag listing specific care instructions, but if you’ve removed the tag / tag is damaged the following is applicable to most of the clothing items we sell: Machine wash cold. Tumble dry low. DO NOT bleach. DO NOT dry clean.
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